The Comeback Movement Co. — Privacy Policy

The Comeback Movement Co. LLC (“The Comeback Movement Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide while interacting with our website, online services, digital platforms, and client systems. This Privacy Policy explains how information is collected, utilized, and safeguarded when you visit our public web domain or engage with our specialized tracks.

1. Information We Collect

We may collect personal and technical information, including:

• Contact details such as your name, email address, physical address, and telephone number.

• Information submitted voluntarily through website input forms, scheduling requests, or client intake inquiries.

• Health history, performance metrics, and fitness-related data necessary to deliver out-of-network physical therapy or retail performance coaching services.

• Payment credentials and transaction histories necessary to process billing for services, session blocks, or monthly recurring memberships.

• Information related to website navigation, platform interactions, cookie records, and device analytics.

2. How We Use Information

Information collected through our digital systems may be utilized to:

• Respond to consumer inquiries and process digital scheduling requests.

• Deliver private physical therapy care or borderless performance coaching programs based strictly on your selected track.

• Communicate critical updates regarding appointments, programming parameters, or account status.

• Develop individualized physical therapy clinical plans of care (restricted to authorized jurisdictions) or custom non-clinical athletic conditioning plans.

• Process private-pay transactions, manage recurring membership billing cycles, and maintain compliance-grade corporate business records.

• Optimize website functionality, refine service delivery, and enhance the overall user experience.

3. Dual-Track Client Records & Information Management

The Comeback Movement Co. operates a strict dual-track practice providing two entirely separate categories of service. Information collected is segmented and managed strictly according to your selected pathway:

• Physical Therapy Track (Clinical Records): For local out-of-network physical therapy patients, your clinical medical information, health history, and examination records are treated as protected health documentation. These records are securely maintained within our protected software systems in strict compliance with federal Health Insurance Portability and Accountability Act (HIPAA) standards and professional physical therapy record retention laws within the State of Oregon.

• Performance Coaching Track (Fitness Records): For individuals enrolled in our non-clinical performance coaching tracks (including RESET Assessments, REBUILD Coaching, or RETURN Memberships), your files, movement logs, and video reviews are managed as standard commercial fitness and wellness archives. These records are entirely separate from medical rehabilitation files and are maintained strictly for internal business management.

4. Communication & Secure Client Systems

The Comeback Movement Co. utilizes Practice Better as its primary secure platform for client communication, scheduling, programming documentation, and service records. Standard email channels may be used for general business operations, scheduling updates, or initial inquiries. Patients and clients are strongly encouraged to utilize their secure client portal account for ongoing communication whenever possible.

Emergency Disclaimer: Please do not send urgent medical concerns or acute injury emergencies through standard email or online portal messaging. If you are experiencing a medical emergency, immediately contact your local emergency services (911) or seek primary medical attention independently.

5. Information Security

We take rigorous technical and operational steps to protect information collected through our website and client management systems. We utilize established third-party platforms designed to support secure communication, scheduling, and encrypted payment processing. Clinical physical therapy files are housed strictly within systems that meet enterprise-grade HIPAA encryption standards. However, no electronic transmission over the internet or data storage system can be guaranteed to be 100% secure.

6. Third-Party Services

The Comeback Movement Co. utilizes premium third-party platforms to support day-to-day business operations, including automated scheduling, portal communication, secure payment processors, website hosting, and digital exercise programming (such as MedBridge). These services may collect or process your information according to their own privacy policies, security practices, and compliance structures.

7. Website Information & Cookies

Our public website may collect limited information through cookies, analytics tools, digital forms, and embedded web technologies to improve website functionality, track traffic trends, and enhance your user experience.

8. Your Choices & Access

You may contact us at any time with questions regarding your personal information, or to request updates to your profile data and active portal records when appropriate.

Contact

Questions regarding this Privacy Policy may be directed to:
Dr. Victoria Bryson, PT, DPT
The Comeback Movement Co.
victoria@thecomebackmovementco.com

The Comeback Movement Co. reserves the right to update this Privacy Policy as business practices, cloud technologies, or legal and compliance requirements change.

Effective Date: August 2026